The CITSmart ITSM® is an advanced solution, multiplatform for IT Service Desk and Service Management, which are based on the best practices of ITIL® processes.

Jumshat is the exclusive distributor for CITSmart ITSM® in MENA region, this solution can be used to develop and implement service management processes based on ITIL main processes of your business of any size and maturity.

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 All processes are managed in a single solution with intuitive and friendly interface.

CITSmart ITSM Certified processes, so far:

  • Incident management
  • Request Fulfillment
  • Knowledge management
  • Service catalog management
  • Management of service levels
  • Change management
  • Release management and Implementation
  • Problem management
  • Asset and configuration management
  • Event management
  • Service Portfolio management 
  • IT Service Continuity management
  • Avaliability management

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For further information on CITSmart ITSM, contact us! We will be glad to assist you!


Ready to know more?

Interested in service management and how can CITSmart ITSM help your business? Ask for our consulting services!
Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
also you can ask for a demo!