ITIL® 2011 Practitioner

About

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice.

ITIL Practitioner can be taken at any stage in the ITIL certification scheme beyond Foundation. It provides a different set of skills not available in the existing certifications.

The course fosters a culture of continuous service improvement and improves efficiency, productivity, and the collaborations between ITSM and the wider business.

Building on the good practice from other methodologies and frameworks such as DevOps, Agile and Lean, ITIL Practitioner adds value to any improvement initiative.

ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.

ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:

  • Organizational Change Managementok
  • Communication
  • Measurement and Metrics.

Prerequisites

To take the ITIL Practitioner exam, individuals must hold a current ITIL Foundation certificate.

Ready to Enroll?

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