ITIL® Managing Across the Lifecycle

Overview

This course gives participants the skills to support an organization’s service delivery by bridging the service lifecycle stages. The course teaches the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. Participants learn how to apply and integrate their ITIL knowledge in the workplace in a tangible way.

Audience Profile

  • Chief information officers, Senior IT managers, IT managers, Supervisors, IT professionals, IT operations practitioners, IT development practitioners.
  • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
  • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the
  • ITIL Expert in IT Service Management certificate is a prerequisite.

Prerequisites

  • Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible.
  • Complete at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution.
  • Complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, for example the terms within the terminology list and by reviewing the syllabus and the ITIL core publications in preparation for the examination.

 

  

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