ITIL® Service Management Awareness

Overview

This 1-day course introduces IT Service Management. The course gives a general overview of the ITSM lifecycle, based on the 2011 edition of the IT Infrastructure Library (ITIL). It is ideal for staff who might be involved in the periphery of IT Service Management, or those who are new to the topic, needing a broad, brief introduction, and understanding of the benefits to be gained from implementing Service Management.

Audience Profile

The course is suitable for relatively large numbers and might be used to engender an initial understanding of IT Service Management amongst groups of implementation or project staff.

The course may also be of value to managers wishing to obtain a broad, yet focused overview of IT Service Management—the course can be tailored to address any concerns.

Prerequisites

Basic IT knowledge would be helpful but not essential.

Course Objectives

  • Gain a high-level understanding of the objectives and scope of IT Service Management, as described by ITIL.
  • Understand the benefits of using a Service Management approach to improve the way in which services are delivered.

 

Ready to Enroll?

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