ITIL® Service Strategy


This course focuses on the activities for transforming ITSM into a strategic asset and driving strategy through the service lifecycle. Topics include the principles of Service Strategy, Strategy Management for IT Services, Service Portfolio Management, Demand Management, Financial Management, and Business Relationship Management. Governance, critical success factors, and risks are also covered. The course prepares attendees for the ITIL Intermediate Qualification: Service Strategy Certificate, one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

Audience Profile

  • Chief Information Officers (CIOs), Chief Technology Officers (CTOs), managers, supervisory staff, team leaders, service designers.
  • IT architects, IT planners, IT consultants, IT audit managers, IT security managers.
  • ITSM trainers involved in the ongoing management, coordination, and integration of strategizing activities within the service lifecycle.
  • Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization.
  • IT professionals working in roles associated with strategic planning, execution, and control within a service-based business model, seeking an understanding of the concepts, processes, functions, and activities involved in service strategy.
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher-level ITIL certifications.
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules.
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.


  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate, earlier ITIL and bridge qualifications).
  • A basic IT literacy and around 2 years’ IT experience are highly desirable.


Ready to Enroll?

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